Visitor
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1 Message
Blank Date Cancellation request
So I called and scheduled a termination of my Internet service, confirmed several times to the person I was calling that the termination is scheduled on September 2nd. I've received two emails saying the exact same thing about processing the cancellation request. But in both emails the scheduled date was left blank. Should I be worried?
EG
Expert
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120.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.5K Messages
1 hour ago
@user_87ie6y
Hi there! Thank you for reaching out to us. Our team would be happy to assist. Usually, the order for cancellation remains unscheduled for a short period of time due to back end reasons. However, the billing stop date is set for the 3rd. I don't think you have anything to worry about. 🙂
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