Visitor
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2 Messages
Billing
Hi, my Xfinity bill has gotten a bit too expensive, and I'd like to see if there's any way to lower my monthly cost. I've been a customer for a while and would prefer to stay, so could you check for any loyalty discounts, existing customer promotions, or cheaper plans? I'd also appreciate it if you could match or get close to the rates offered to new customers. If nothing is available, I may have to consider switching providers. Could you please check with the retention department before I make that decision? Thanks!
XfinitySean
Official Employee
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1.2K Messages
4 hours ago
Hello, and thanks for reaching out here on the community forums, user_ga9clf! We can definitely take a look to see what's available. I see that you've already sent a direct message our way. Please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you refrain from sending Direct Messages until invited to do so. No worries this time around though! I'll meet you in private, so we can keep your information secure!
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