Visitor
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1 Message
Billing
Are you serious. Why did my statement go up 18.00 dollars. I'm on fixed income and 80 years old and my husband is disabled. I can't afford this increase. I will have to cancel because I like to eat. That is also becoming a luxury. Your increase is just too high.
XfinityJanelle
Official Employee
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2.4K Messages
1 hour ago
Hey @user_nb76d3 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill increase. Have you had a chance to take a look at the billing statement from last month and the current one to see what may have changed such as a promotion ending? If it is a change in a promotion we are happy to take a look at the account for you. If you would like us to look further into the account for options available please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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