3 Messages
Billing
I called Comcast to report an outage and they offered to review my bill to see if they could save me some money. They offered to put me on the same plan at a reduced cost but it turned out it was an inferior plan and now they will not reinstate my old plan. Any suggestions? It seems insane that a company would mislead a customer to make a change and then fail to reverse the change.
XfinityAldrik
Official Employee
•
2.7K Messages
22 days ago
Thanks for reaching out @PatH59! I can certainly see why you'd be frustrated. If you agreed to a change because it was presented as the same plan at a lower cost and later discovered it wasn't equivalent to what you previously had, I'd be looking for answers and options as well.
We'll need to review the account history, order details, and available plan options to understand what occurred and determine the best path forward.
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