Billing

My name is [EDITED: Personal Information] my Cell # is [EDITED: Personal Information]. Over the last few months I have talked with at least 4 of your representatives regarding be charged for a cell phone that was never used once or even activated.

Each person that I spoke with looked up my account and agreed that no calls were ever made with my cell phone or a smart watch I was being billed for. (neither were activated)

Each person said they were going to request a refund. After talking with each person I waited a few weeks checking for a refund that never came but I was still being billed.

 I even drove to you State College Pa store and talked with a Tyler Brown who when he looked up my acct said he didn't see where any of the previous people I had talked with had requested a refund and told me he was going to do it that day and to call him the following Monday. I have called and left voice mails and have never gotten a call back from him. I finally cancelled all of my svcs with you company last week. Before canceling a talked with a couple of agents who both told me they were working trying to get me a refund and had me on hold then the line went dead. Is this the way I should be treated by your company?

I would really like to hear from someone.