Hi there @user_ki4olm! Thanks so much for taking the time to reach out to Xfinity Support regarding your recent billing statement. We understand it's frustrating when charges are unclear, and we're committed to providing you with a detailed explanation. No worries! You have reached out to the best place to get the assistance you need. Please feel free to shoot us a message detailing the issue, and we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
XfinityArmand
Official Employee
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2.1K Messages
2 months ago
Hi there @user_ki4olm! Thanks so much for taking the time to reach out to Xfinity Support regarding your recent billing statement. We understand it's frustrating when charges are unclear, and we're committed to providing you with a detailed explanation. No worries! You have reached out to the best place to get the assistance you need. Please feel free to shoot us a message detailing the issue, and we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.2K Messages
2 months ago
Moved here to Billing.
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