Hi there, @user_mqe7j1 I hope you're having a good weekend. I do apologize that you are not able to view your billing details. If your Xfinity billing information isn't showing up on your TV settings under account details, it could be due to a few reasons. First, ensure you're signed in as the primary user or a manager on the account. You might also need to check your user permissions, as some features are hidden based on your role. Additionally, try logging in to your Xfinity account on a computer or using the Xfinity app to access your billing information. -Richard
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@user_1uy1dq thank you for reaching out over Xfinity Forums. With you being new to the platform, I understand if you're not familiar with how the process works here. For assistance you would want to create a post on the correct board that would be related to the question. You may hear from other Xfinity Forums community members, who are eager to help, and then if still needing assistance you would then here from an employee.
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XfinityRichard
Official Employee
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2.1K Messages
2 months ago
Hi there, @user_mqe7j1 I hope you're having a good weekend. I do apologize that you are not able to view your billing details. If your Xfinity billing information isn't showing up on your TV settings under account details, it could be due to a few reasons. First, ensure you're signed in as the primary user or a manager on the account. You might also need to check your user permissions, as some features are hidden based on your role. Additionally, try logging in to your Xfinity account on a computer or using the Xfinity app to access your billing information. -Richard
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user_1uy1dq
Visitor
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1 Message
2 months ago
My question was not answered.
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