2 Messages
Billing. Connection. Medical Devices
Subject: Service Cancellation Request and Billing Concerns
Dear Xfinity Customer Service,
I hope this message finds you well. I am writing to express my frustration regarding my attempts to cancel my service, which have been unsuccessful as I have been unable to reach a representative or have been transferred to international support. Additionally, I have observed an alarming increase in my bill, which has risen to nearly $200.00 for internet service alone.
Moreover, I have received feedback from fellow residents in my neighborhood regarding intermittent internet service disruptions occurring at various times throughout the night over the past month and a half. While I understand that system updates and technical maintenance are necessary, the reliability of internet service is critical for our medical devices, which require continuous connectivity.
As a participant in the Lifeline program, I am deeply dismayed by the elevated charges on my account. I would greatly appreciate your prompt attention to this matter.
Thank you for your assistance.
Sincerely,
EG
Expert
•
111.2K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBillie
Official Employee
•
3.4K Messages
2 days ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
Again
Expert
•
31.8K Messages
1 day ago
@user_ywyfw1
Just an FYI, as @XfinitySeth mentioned in your first thread here Comcast/Xfinity does not participate in the Lifeline program.
0
0