2 Messages
EMAIL XFINITY - Cancel my Xfinity Service / Request for Service Cancellation and Inquiry About Lifeline Program Options
Subject: Request for Service Cancellation and Inquiry About Lifeline Program Options
Dear Xfinity Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my current service with Xfinity.
I have been approved for the Lifeline program and would like to explore the possibility of applying it to my service. At present, I only subscribe to internet service, which has recently increased to nearly $200 for a single month. This is a considerable rise compared to previous bills. Additionally, AT&T has presented an enticing offer that includes higher bandwidth, three supplementary in-home products, and a $400 gift card for switching to their service.
I hold great appreciation for the professionalism exhibited by your customer service representatives. However, given the current pricing structure, it is financially unfeasible for me to continue with Xfinity. The cost for internet service alone is prohibitively high.
Given my recent approval for Lifeline, I would greatly appreciate any options you may be able to provide that could match or exceed the offers I have received from AT&T.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, My Best
PO1 Marcus [Edited: "Personal Information"] United States Navy
[Edited: "Personal Information"]
XfinitySeth
Official Employee
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193 Messages
2 months ago
Good day user_ywyfw1. Thanks so much for taking the time to be part of our community here in our Xfinity Forums. I'm elated to hear that your time with us up to this point has been a great experience, and we want to make sure we're doing everything we can to keep it that way!
While Xfinity does not participate or offer any benefits connected to the Lifeline program, we always make sure to keep great offers on deck for our customers, and I'd be happy to go over your account to find the best deal for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can start checking out the available internet offers from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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