Mon, Dec 21, 2020 8:00 PM
6 m ago
Apologies for the issue and the experience that you described above. As a courtesy, we have credited back any late charges and reactivation fees incurred over the past months plus an additional credit for your loyalty.
I hope that helps in making the overall balance due more manageable. Those credits will post overnight and will be available to view in My Account. Thanks for your patience and hang in there