2 Messages

Monday, May 2nd, 2022 4:51 PM



I cancelled my service months ago and i just noticed a withdrawl for Xfinity.

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Official Employee


1.4K Messages

2 years ago

@user_8524fc. Thanks for letting us know! I can understand the concern and you are in the right place to take care of it. Can you direct message your name and address?


Make sure you are signed into forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!


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