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user_f0ln7y
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11/01/2026 4:15 PM

Bill

If my bill goes up 100.00 next month I will be canceling my xfinity service! You have got to be kidding?

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39 minutes ago

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XfinityPeterH

Official Employee

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3.2K Messages

1 hour ago

 

user_f0ln7y If you do notice your bill increase and have questions about any of the details we are here for you. 

 

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user_f0ln7y

Visitor

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2 Messages

1 hour ago

It is estimated to go up for no reason.

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XfinityPeterH

Official Employee

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3.2K Messages

 

user_f0ln7y We can take a look at your account and see what is going on. Chances are its the end of a promotional offer. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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