Hey @user_zl5y4x, Thank you for visiting our official Xfinity Forums Community page. We would be more than happy to assist in changing/updating the payment method on file. Are you currently enrolled in our Automatic Payments? Before changes can be made, you would need to turn off Automatic Payments to add a new payment method. You can learn more by visiting our 'Set up or turn off automatic payments in your account' support page.
XfinityDemitrius
Official Employee
•
2.3K Messages
1 hour ago
Hey @user_zl5y4x, Thank you for visiting our official Xfinity Forums Community page. We would be more than happy to assist in changing/updating the payment method on file. Are you currently enrolled in our Automatic Payments? Before changes can be made, you would need to turn off Automatic Payments to add a new payment method. You can learn more by visiting our 'Set up or turn off automatic payments in your account' support page.
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