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user_043a42
1st Topic

Visitor

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1 Message

Tuesday, May 27th, 2025 4:22 PM

Bill

My bill is incorrect. I have been hung up on many times. I started over three hours ago. They were to call me back. They've never called me back. The voice assistant couldn't help the texting. Didn't help somebody. Please call me back. I am thinking of discontinuing the service after 32 years

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Updated 

2 days ago

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XfinityPeterH

Official Employee

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1.9K Messages

2 days ago

 

user_043a42 Thank you for bringing this to our attention. I would be feeling pretty frustrated if I were in your shoes too. Our digital team is here to help you review your bill and get things resolved. Please send us your full name and complete address via our direct messages.

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

 

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user_m9ry1w

Visitor

 • 

1 Message

I'm also trying to do this and have no "direct message" section

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2 days ago

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

 

user_m9ry1w, Hi there! Thanks for reaching out. I can certainly understand the concern with not seeing that DM icon. We are happy to help. After creating a public post for your question, we may invite you to send us a direct message. When asked to send us a direct message, you may need to clear your cache and cookies to see the direct message icon. Have you tried doing this or using another browser to see if you experience the same issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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