Visitor
•
1 Message
Bill went up
My bill recently doubled without notice. I need to know why. I will cancel services and go elsewhere if it is going to cost this new price.
Visitor
•
1 Message
My bill recently doubled without notice. I need to know why. I will cancel services and go elsewhere if it is going to cost this new price.
XfinityJeniece
Official Employee
•
3K Messages
1 day ago
Hey there, user_wtqr8a, thanks for reaching out through Xfinity Forums regarding your bill. We definitely do not want to lose you as a customer, and we would be happy to see what promotions we have available to find something within your budget. You have reached the right place. If you can, please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0