pgapromex's profile

Regular Visitor


3 Messages

Fri, Oct 30, 2020 11:00 AM

Bill went up $20

Infinity agents


One year ago I changed my intenet only plan and was told by agent it was no contract, would not go up in price, this month it went up $20 per month, please help me


Accepted Solution


Official Employee


18.9K Messages

6 m ago



Apologies for the issue and the experience that you described. I went ahead and added a $23 credit to the account to cover the current variance.

I have asked a colleague to review your account and work with you to make this right.

They will reach out directly via phone for next steps. Apologies again and thanks for your patience.

I am an Official Comcast Employee.
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