Regular Visitor
•
3 Messages
Bill went up $20
Infinity agents
One year ago I changed my intenet only plan and was told by agent it was no contract, would not go up in price, this month it went up $20 per month, please help me
Regular Visitor
•
3 Messages
Infinity agents
One year ago I changed my intenet only plan and was told by agent it was no contract, would not go up in price, this month it went up $20 per month, please help me
Responses
Accepted Solution
ComcastTeds
Official Employee
•
18.9K Messages
6 m ago
@pgapromex
Apologies for the issue and the experience that you described. I went ahead and added a $23 credit to the account to cover the current variance.
I have asked a colleague to review your account and work with you to make this right.
They will reach out directly via phone for next steps. Apologies again and thanks for your patience.
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