2 Messages
Bill Payment website will not Load! Gives error
Hello,
For the past several months, the xfinity website to log in and pay my bill simply does not work. I get an error loading the page and it is very frustrating. I managed to pay my bill just by luck the last couple of months and I am absolutely sick of this BS. The error says, "The connection has been reset" and the page doesn't load.
XfinityPaula
Official Employee
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1.4K Messages
1 year ago
Hello @user_ms2ibb thank you for reaching out and sharing the trouble you have been having with making payments online. I'm sorry for the inconvience and frustration this has caused. I would love to help out so that you do not have this ongoing issue for your next payment.
When you sign in to the website do you know if you are using the primary Xfinity ID on the account or a Xfinity ID with Manager permissions? Have you tried to access the payment options through a private or incognito browser? Are you able to access your account and billing details through the Xfinity app?
Thank you for your help in advance, I know it's a lot of questions. They will help us isolate the source to make sure we get to the right team for the solution.
2
user_2fc0ef
Visitor
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4 Messages
10 months ago
They don't care. I've spent over 24 hours on the phone with these people over their payments website and they act like it's a new thing even though it's been happening for multiple years. I'm at the point where I just start up OBS whenever I try to pay and post the video online of the site not working so the world can see the clowns these people are.
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