Bill Payment website will not Load! Gives error

Hello,

For the past several months, the xfinity website to log in and pay my bill simply does not work. I get an error loading the page and it is very frustrating. I managed to pay my bill just by luck the last couple of months and I am absolutely sick of this BS. The error says, "The connection has been reset" and the page doesn't load.

Responses

XfinityPaula

Official Employee

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1.4K Messages

1 year ago

Hello @user_ms2ibb thank you for reaching out and sharing the trouble you have been having with making payments online. I'm sorry for the inconvience and frustration this has caused. I would love to help out so that you do not have this ongoing issue for your next payment.

When you sign in to the website do you know if you are using the primary Xfinity ID on the account or a Xfinity ID with Manager permissions? Have you tried to access the payment options through a private or incognito browser? Are you able to access your account and billing details through the Xfinity app?

Thank you for your help in advance, I know it's a lot of questions. They will help us isolate the source to make sure we get to the right team for the solution.

2

U

user_ms2ibb

2 Messages

Hello,

I was able to make the payment through an incognito browser. I will do this going forward. Thank you very much!

1 year ago

0

XfinityPaula

Official Employee

•

1.4K Messages

@user_ms2ibb You are most welcome! I'm excited to hear that the incognito browser helped and allowed you to make the payment! It's possible that there's a setting or error saved in the cache of the browser. If incognito works for you, perfect! If you want to test and try to clear the cache and cookies in the browser that may be another easy resolution. You also have option of setting up autopay It makes it simple to know that your bill will be paid on time each month and one less thing to worry about on your side. There's even a monthly discount available if you are enrolled with ecobill and autopay! If there's anything else that we can help you with, please let me know. It will be my pleasure to help out!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_2fc0ef

Visitor

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4 Messages

10 months ago

They don't care. I've spent over 24 hours on the phone with these people over their payments website and they act like it's a new thing even though it's been happening for multiple years. I'm at the point where I just start up OBS whenever I try to pay and post the video online of the site not working so the world can see the clowns these people are.

(edited)

1

0

XfinityJeniece

Official Employee

•

3K Messages

Hey there, user_2fc0ef, thanks for reaching out through Xfinity Forums regarding the issues with the billing page. We would be happy to help with troubleshooting. I can see how this ongoing issue would be frustrating. Have you tried using a different browser or what browser are you using? Also, are you using your primary username to access the page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Customer Service

user_ms2ibb

Bill Payment website will not Load! Gives error

XfinityPaula

user_ms2ibb

XfinityPaula

user_2fc0ef

XfinityJeniece

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