Bill is too expensive

I can certainly understand wanting to take a closer look at your services when the monthly bill has reached $240. Finding a package that better fits both your needs and budget is important.

You can use the Xfinity Plan Builder to review available service options and make changes based on what you'd like to keep, remove, or adjust on your account by signing in with your Xfinity ID.

If you'd prefer some help reviewing those options, we'd be happy to work with you. Please send us a Direct Message* with your full name and complete service address, along with what you're hoping to change, and we'll be glad to take a closer look with you. 😀

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.