1 Message
Bill increased
Hello, I pay 55 dollars a month for Xfinity Fast 500mbps internet as part of a promotion but my statement says I’m paying 83 dollars this upcoming billing cycle. What’s causing the price to go up, I thought promotions weren’t affected by the price increase?
XfinityJanelle
Official Employee
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1.3K Messages
7 hours ago
Hey @user_69izjl , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the billing statement. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will response shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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