Kayla_'s profile

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1 Message

Wed, Dec 16, 2020 11:00 AM

Bill extension and extra charge.

I was wondering if i could get an extension to my bill that is due. I have always payed on time and Covid 19 has work slow right now and it is effecting my income drastically at the moment. I also got an over data charge but i read that you guys are not charging for over data usage right now?

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Accepted Solution

CCTeds

Gold Problem Solver

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18.9K Messages

7 m ago

@Kayla_ 

 

Apologies for the issue and the experience that you described above

 

As a courtesy, I have credited back any data overage charges incurred over the past months plus an additional credit for your loyalty. I hope that helps make the balance due more manageable.

 

Thanks for your patience and hang in there.

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