New Poster
•
1 Message
Bill extension and extra charge.
I was wondering if i could get an extension to my bill that is due. I have always payed on time and Covid 19 has work slow right now and it is effecting my income drastically at the moment. I also got an over data charge but i read that you guys are not charging for over data usage right now?
Responses
Accepted Solution
ComcastTeds
Official Employee
•
18.9K Messages
6 m ago
@Kayla_
Apologies for the issue and the experience that you described above
As a courtesy, I have credited back any data overage charges incurred over the past months plus an additional credit for your loyalty. I hope that helps make the balance due more manageable.
Thanks for your patience and hang in there.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0