Kayla_'s profile

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Wed, Dec 16, 2020 11:00 AM

Bill extension and extra charge.

I was wondering if i could get an extension to my bill that is due. I have always payed on time and Covid 19 has work slow right now and it is effecting my income drastically at the moment. I also got an over data charge but i read that you guys are not charging for over data usage right now?


Accepted Solution


Official Employee


18.9K Messages

6 m ago



Apologies for the issue and the experience that you described above


As a courtesy, I have credited back any data overage charges incurred over the past months plus an additional credit for your loyalty. I hope that helps make the balance due more manageable.


Thanks for your patience and hang in there.

I am an Official Comcast Employee.
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