Bill doubling

Hello there @user_d3bru4!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and want to help in any way that we can in addressing your account billing concerns.  You have reached out to the right team to get things squared away.  So that we can get started, please feel free to shoot us a private message.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Thanks so much for that info Daniel.  So that I can fully access your account, I would like to shoot you a 6-digit security code. This will be sent to the cell number or email address we have on file for you. Is now a good time to send that to you? 

@user_d3bru4

Thanks for reaching out to us today I'm glad we were able to find you a pricing plan for the services you love and need feel free to reach out to us anytime please enjoy the rest of your day