Thank you to reaching out to us on our Xfinity forums with your concern.
There are a number of things that can change your billing for you. I can definitely relate to having a concern if I saw a change on one of my bills.
Unexpected changes in your billing can be a frustrating experience for you, and we'd like to take a look at your account for you to determine what is going on for you.
I would appreciate it if you could reach out to us in a direct message to provide your account information, so we can review it for you.
When you send your direct message, please be sure to include your service address, your name, and the name on the account (if different) so that we may review everything for you. (I've included an example link of how to send a direct message at the bottom of the instructions below in case you need it.)
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityCliff
Official Employee
•
5 Messages
4 hours ago
Hello @user_boiq7s -
Thank you to reaching out to us on our Xfinity forums with your concern.
There are a number of things that can change your billing for you. I can definitely relate to having a concern if I saw a change on one of my bills.
Unexpected changes in your billing can be a frustrating experience for you, and we'd like to take a look at your account for you to determine what is going on for you.
I would appreciate it if you could reach out to us in a direct message to provide your account information, so we can review it for you.
When you send your direct message, please be sure to include your service address, your name, and the name on the account (if different) so that we may review everything for you. (I've included an example link of how to send a direct message at the bottom of the instructions below in case you need it.)
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…
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