Visitor
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1 Message
Bill and service
I cannot use my internet why I’m at home they give me directions on how to fix it and it never works.
why has my bill increase to 75 dollars from 55 dollars
Visitor
•
1 Message
I cannot use my internet why I’m at home they give me directions on how to fix it and it never works.
why has my bill increase to 75 dollars from 55 dollars
XfinityFrank
Official Employee
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1.8K Messages
23 days ago
Hi there, @user_wvty98! Thanks for reaching out to us here on the Community Forum. We would be happy to help on both issues. First, can you describe what exactly is happening with your internet? As far as billing, the most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history. Let us know if that shows to be the case for you.
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