Beyond frustrated

After telling customer service I needed new installation, as my new apt has never had any type of cable service before, they sent a tech who said he couldn’t help. I immediately called and explained what happened, they sent another tech, 3 days later, who said they needed to redo the “cables” in the unit. Someone would call in 2-3 days. No one called! I called and after a very long and complicated process, finally had a date set for techs to come out and install “new cable”. On that date, after the time had passed for them to arrive, I called and they said “it is still open they will call before they arrive. Another hour passed and I called again, they said” there are some delays, it will be another hour and a half”. After 2 hours I called again and spent 45 minutes explaining and then got someone who said the “ticket is still open, they will hopefully call by 3pm”. At 4 pm I called again after receiving a message saying my ticket has been closed. Another 45 minutes on the phone with no explanation as to why my ticket was closed, I was told the next opening is in 2 days. The way it was left I am not convinced they will show up. This whole process started 14 days ago, I have been without internet or tv for 15 days. They don’t seem to care!