Better Experience my [Edited]

I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying the chat was paused due to inactivity ... well that is [Edited: "Profanity"] ... that message pops up when you are transferred to a new representative AND they can transfer you themselves if they want ... I actually had an appointment for a tech to come and check out my equipment ... which is free for anyone that has Internet Essentials which I had never known about in the FIVE years I have had it ... anyway all I needed was to have the appointment information emailed to me ... which I asked if it could be texted but I had so many representatives transfer in and out I ended up being in the chat for a lot longer than I had already been on it ... I was livid by this time so I messaged whoever was on the chat by that time that I didnt care how it was sent just send it ... I had so many representatives not answer simple questions and try and ask what could they do for me it was unreal ... the final straw ... I kept asking how to save the chat until one finally said she would email it to me cuz the instructions made no sense but she couldnt do it until the chat was closed ... guess what ... you got it ... but I didnt ... there was actually an option to download the chat but guess what ... I got a message saying the download was denied ... I tried twice ... same thing ... no explanation ... no information on how to fix that ... probably cuz there is no fix and its probably designed so you cant download or get a copy cuz then you would have proof of just how insane and incompetent their customer service is and how greedy and corrupt the executives are 

[Title Edited: "Profanity"]