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spsick
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2 Messages

Tuesday, December 2nd, 2025 5:33 PM

Better business bureau complaint

Got a call from xfinity last Wednesday about a complaint I put in  with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contact me by tomorrow 12/3/25 I will start to fill out forms for the Small Claims Court. Unbelievable how you treat a 30 year customer with xfinity. 

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8 hours ago

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XfinityJamesC

Official Employee

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2.7K Messages

2 months ago

Greetings, @spsick! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you haven't received the follow-up that was promised, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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spsick

Visitor

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2 Messages

Can't find anything that you just posted. No bell and no direct messages

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2 months ago

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XfinityJamesC

Official Employee

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2.7K Messages

Thank you for letting us know, @spsick. I've heard that it can look different on some browsers. Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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Itswiimm

Visitor

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2 Messages

2 months ago

I am about to do the same thing with a better business bureau complaint. The scamming and everything this company does is absolutely predatory and disgusting. I hope no one else has to suffer with their services. 

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user_0jnyvf

Visitor

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1 Message

1 month ago

this is discouraging to hear     i might need to file a complaint too

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XfinityFrank

Official Employee

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2K Messages

Hi there, @user_0jnyvf! Is there an issue going on with your service that we can help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_wdxvt7

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1 Message

9 hours ago

Please let me know what I have to do also.  I have been a customer for over 30 years too .

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Again

Expert

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33.5K Messages

@user_wdxvt7​

Please let me know what I have to do also.  I have been a customer for over 30 years too .

You can start by starting a new thread with your issue so that we might be able to help you.  Give us as much information as possible without giving any personal identifying information.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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8 hours ago

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XfinitySean

Official Employee

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449 Messages

We appreciate you reaching out over our community forums, user_wdxvt7. We'd love to help in any way we can. Can you provide some detail about the issue you're having or what you need help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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