Beryl Power Outage

I’ve had power since Monday afternoon and still no internet. What are the factors behind this extended delay in restoring service. AT&T customers have barely had an interruption and here we are fully 24 hrs later with no service and no idea of when that might happen. If this is your response to a category 1 storm, I need to switch ASAP.

Responses

XfinityAlyssaA

Official Employee

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1.8K Messages

10 months ago

Good evening @user_3ejfdu, and thank you for reaching out on our Community Forums with your service interruption concerns, we appreciate your time! We hope that you and your family have been able to stay safe during the storm and are sorry to hear that you are still without internet, we apologize for any delays and understand your frustrations. Rest assured, you've reached the right team to help look into the interruption further to see if there is any additional insight or estimated restoration time we can provide. You can also check for updates on our online status center at https://www.xfinity.com/support/status.

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

We look forward to working with you further.

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user_3ejfdu

5 Messages

I don’t have a direct message chat option here.

10 months ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

We're sorry to hear that you are having trouble sending us a Direct Message @user_3ejfdu, and our team is happy to help so that we can address your concerns properly as we don't collect personal information publicly for your privacy and security. Do you see a sign in option in the top corner? Have you also maybe tried an alternate web browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

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user_3ejfdu

5 Messages

I’ve signed in but there is no direct message option that I can see

10 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

user_3ejfdu Are you using a desktop or mobile device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

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