berveament

I am representing the estate of aa deceased relative who was a Comcast customer. The Bereavement policy is very confusing. Her son is still living there and he qualifies for “Essential Internet”, if he can switch as owner, I need to do so by giving him time to change over. The phone is connected to Xfinity, and I cannot have that turned off. If I apply for Bereavement, will the cable be left on I read for 60 days?

This would give him the time for Xfinity to process this and he can switch over.

Email me at: [Edited: Personal Information]

Thank you.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

115.8K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

•

2.7K Messages

4 hours ago

user_60rg87 Hello! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I am here happy to help clear up any questions about the transition from the account to the new account holder and we appreciate you working with us. Can you please send us a DM with your complete name and address so we can work together on this.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

Customer Service

user_60rg87

berveament

EG

XfinityJorge

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