Visitor
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1 Message
Being charged for a phone I never received and have called 14 times with no resolving
I need help with a phone that was shipped but got damaged at fed ex and is still there. Fed ex hasn’t returned it to Comcast and I am still bent charged. Comcast is still charging me for the phone and nobody can help. 16 calls later.
XfinityAmira
Official Employee
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4.7K Messages
1 hour ago
Hi user_jamub4! Thanks for joining our Xfinity Forum. We appreciate you taking the time to reach out to us regarding this damaged phone and Xfinity Mobile billing issue. My team is here to support you and would love to get a ticket submitted to our Xfinity Mobile department for further assistance with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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