Bees in Comcast Pedestal

Hello @Mrc00per Thanks for reaching out. We have a pedestal ticket that can be submitted to get a tech out to come inspect the pedestal. But in these cases a professional may need to get involved. Has anyone submitted a ticket for you on this yet?

No pedestal ticket that I know of.  Check this ans see if it is a pedestal ticket  [Removed: Ticket number]

If not who can I contact to get a ticket?

I removed that ticket number, so it wasn't shared publically. But that is the proper ticket. Looks like they scheduled someone to come out and look at it this afternoon.

Thank you Mathew...Navigatine this issue has been challenging .  I appreciate your assistance.

We will keep this post open. Let us know how it goes today. Worst case we will bring you into DMs and can escalate. But looks like whoever you spoke to submitted the correct request for this. 

So I dont know if anyone came by yesterday or not.  I was not contacted.

Let us take a deeper look into this for you. Can you please send us a DM with your name and address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Which one is the DM ICON? is it on this page?