2 Messages
Bee infested pedestal and terrible customer service.
For the past three weeks I’ve been dealing with bees infesting the pedestal in my backyard. With the bees have also brought wasps and has made my backyard hard to use due to the size. I’ve been lied to numerous times that someone was going to come out and fix this and yet no one has. I was told that this is marked as an emergency but yet nothing has been done. I’ve spoken to countless supervisors who’ve told me someone would be there today but then saying no one is coming. I have been calling daily and told the same thing and I am fed up. I was finally told to go to the store and when I did I was met with even more confusion. I was told that this whole time the tech could not do anything and an exterminator needed to be called. This was something I asked THREE WEEKS AGO and was told no the tech could take care of it. I’ve been a gold member for over five years and I am done with Xfinity I just want the bees and the pedestal removed from my backyard and be done with this awful company.
XfinityPeterH
Official Employee
•
2K Messages
1 year ago
@user_00taiv thank you for sharing your feedback about your experience and trust me if I were in your shoes I would be upset and frustrated too. From what you have described in your post you are correct that a beekeeper would need to be contacted as we do not remove bees. Sometimes if there is a small amount we do our best but sounds like there is more than just a few, so it would be best for you to contact a local beekeeper.
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