Bait and switch

Ha!  You are funny.  I was online for over 3 hours talking to 6 agents ladt minth.  The mobile agents told me the promotion was thru the cable side so they couldn't help me.  When I first signed up it was because a cable agent told me that if I would take the promo of a FREE  phone and 2 yr free mobile service that ny cable bill would go diwn to $189.  I said I don't need another phone.  I'm already paying for 2 phones thru Verizon and have a contract with them.  He said yes but if you sign up for this promo the phone is free and the phone line is free for 2 yrs.  My household just has my retired husband and me.  We dont needv3 cellohones and 3 phone lines.  I took the offer just to lower my cable.  So when I got my credit card bill yesterday I had a cable charge of $218 and a mobile charge of $54!  I was told there would be no mobile charge and cable of $189.  Does this sound like bait and switch to you because it sure does to me.  I'm at the brink of reporting this to the FCC.

Thanks for letting us know, @user_lxdhzl. We'd be happy to review the sale agreement to see what discount was offered on the residential side. Could you please send our team a Direct Message with your full name and full address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Ok.  I did that but after multiple attempts to get this resolved with more than one person promising it was fixed and not being referred to a supervisor even though I requested to talk to one, I'm not optimistic.

I am mad [Edited: "Language"].  I tried to cancel my mobile service and turn in the phone I didn't want.  Now I'm told that I'm stuck paying for this phone I didn't want but was talked into for TWO YEARS!!!!!

We understand your frustration and want to ensure this is resolved for you.  Please feel free to shoot us a message when you are ready.