Bad customer service model

My Internet has been going out multiple times a day over the last week and today has been the worst. I have homework to do and every time I login to complete my assignments we lose Internet when I try to get on the app and talk to customer service. it’s just a robot that gives you useless options that lead nowhere and it’s nearly impossible to talk to a real person.

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XfinityBrianH

Official Employee

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1.4K Messages

26 days ago

user_mxscot Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_mxscot

Visitor

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3 Messages

18 days ago

Hello. I was asked to send a dm on my previous post about customer service

Note: This comment was created from a merged conversation originally titled Was asked to send dm

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XfinityMarcus

Official Employee

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1.6K Messages

user_mxscot thank you for using the Community Forums to reach out. Can you elaborate on what your previous post was discussing?

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19 days ago

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BruceW

Gold Problem Solver

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26.5K Messages

... Can you elaborate on what your previous post was discussing?

The previous post appears to have been https://forums.xfinity.com/conversations/customer-service/bad-customer-service-model/683cb1c16ea8855d03593ed2

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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19 days ago

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XfinityRichard

Official Employee

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2.1K Messages

Hi there, @user_mxscot ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience you are experiencing with your Internet service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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Customer Service

user_mxscot

Bad customer service model

XfinityBrianH

user_mxscot

XfinityMarcus

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

XfinityRichard

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