Visitor
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1 Message
BAD BUSINESS
I got a message Saturday 05/16 from xfinity that they will be working in my area on 05/19 . Since 6am I been without Internet I was told at 10:30 will come back from 1030 to one from 1 to 2. I got a message at three stating that my service was restored to come home to find out that I have to wait till 1 o’clock in the [Edited: "Profanity"] morning for my service to come back on. I literally lost my job my work from home job today because you [Edited: "Profanity"] took forever. is no real person to communicate with. every time I try to call or text to get an agent I can’t get through for nobody, but I could definitely get through when it’s time to pay a bill. I don’t like that. Like, how can a robot tell me what they can help me do when they can’t even do it or they don’t even know what I’m talking about
EG
Expert
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118K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.3K Messages
57 minutes ago
@user_x87hws
Thanks for reaching out. I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well therefore if you are calling in our system will route you to your app for updates instead of an agent since agents are unable to assist during a service interruption. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
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