Visitor
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1 Message
Awful internet
Internet isnt reliable. Their customer servicewont help you. [Edited: "Solicitation"]. By far 1 of the worst internet providers possible.
Visitor
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1 Message
Internet isnt reliable. Their customer servicewont help you. [Edited: "Solicitation"]. By far 1 of the worst internet providers possible.
XfinityAirelle
Official Employee
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3.4K Messages
4 hours ago
We’re sorry your internet has been unreliable and that you haven’t felt supported when reaching out. That is not the experience we want for you.
As a first step, please check the Xfinity Status Center to see whether there is an active service interruption in your area: https://www.xfinity.com/support/status
If no interruption is listed, please restart the gateway through the Xfinity app and let us know whether the issue affects wired devices, WiFi devices, or both. Please also share what the gateway light is doing and whether the connection drops completely or only slows down. We’ll continue working with you here and help narrow down the cause before deciding on the next step.
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