Visitor
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3 Messages
Awful company
This company is awful. Been out of internet for 2 weeks. They’ve blown off my appointment 4 times. Completely unacceptable. During what’s already a really hard time all
this company has done is made my life so much harder
Cwhitson
Visitor
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3 Messages
1 hour ago
I’ve wasted countless hours on hold with customer service. I’m sitting here now waiting for 32 minutes to even speak to somebody. I’m seriously going to cry
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XfinityJanelle
Official Employee
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2K Messages
1 hour ago
Hey @Cwhitson , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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