Visitor
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1 Message
Awful communication
After 8 years of Xfinity today was the last chance I gave them. We made an appointment for glofiber. I have a set date for my payment to roll out and the will ALWAYS stop it before then. Yesterday, I spent 2 hours before I got someone who listened and cared and fixed out internet. She credit our account too for inconvenience. Today we got it turned off AGAIN! I'm so over this. Lady from yesterday had even posted the date we were paying and how she credit us and still had it turned off. This is an ongoing issue with these people and not to mention it's cheaper at glofiber.
XfinityJeff
Official Employee
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490 Messages
2 hours ago
Greetings @user_yfmj4y, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the internet, as someone that uses internet for work, I know how important it is to stay connected. You have reached the right team that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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