Visitor
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5 Messages
Autopay
Have not received my monthly $10.00 off as told when I started my new service 5 months ago. Please explain when it will start? The salesman from the Xfinity office in Detroit. I can get his name and phone if needed, Also this is the second request I have made but they are getting deleted by somebody. Thanks, Ken. Acct [Edited: "Personal Information"]
EG
Expert
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114.2K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.4K Messages
24 days ago
Thanks so much for taking the time to send us a message today @user_g6zvds! We're so glad to assist with addressing your account billing concerns. No worries! You have reached out to the best team to get things ironed out for you. Please feel free to send us a message with your details so that we can take a look.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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