Autopay turned off — card declined — NO RECORD OF EITHER EVENT

Arriving home from travel I discovered a bill from Xfinity which was double my usual amount.    I checked online (first time I’ve logged into xfinity in many months) to find that it was somehow including a previous balance.   I called in (turning somersaults five ways to get an actual human) only to find that:

a) autopay has been turned off — no notification

b) there was a supposed credit card decline from the 17th — again, no notification — nothing.    Didn’t even show up on the billing — just as “balance not paid”.

Taking these in order:

a)  I didn’t turn off autopay (see the comment above about not logging in in many months)

b) I checked with my credit card company — there were no declines and Xfinity (e.g. Comcast) didn’t present a request for payment this month according to their records.

The agent offered to remove the late fee and  “lower my bill” and sent me a link to approve.    I viewed the link and its intent was to hitch me up to another two year contract???!!!    

I already have a second circuit with AT&T — tomorrow I will be contacting them about raising that plans data speed so I can cancel Xfinity.