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user_57h7p3
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Sunday, May 18th, 2025 8:01 PM

Auto Responder Not Working on Comcast Email

My auto responder has not been working on my Comcast email account since last year. I am getting ready to leave on vacation and would like to get it working again. Does this have anything to do with Comcast discontinuing their email service? Either way, how can I have peace of mind that it will work for me while I'm away so that I know my clients are taken care of in a professional manner? I just tested it and did not receive an OOO reply, which tells me this issue is still not resolved. Please help. Thank you!

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Updated 

28 days ago

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XfinityJon

Official Employee

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216 Messages

28 days ago

Good afternoon user_57h7p3! Thank you for reaching out through our Xfinity Community Forum. Hope you have had a great weekend so far. I absolutely can understand the importance of the auto reply when out of office. Does it let you get to the settings?

Set up auto-reply messages

If you're going to be away from your email for an extended period of time, like on a vacation or business trip, you can create an auto-reply message. This message will respond immediately to any emails you receive, so you don't have to worry about people waiting for your reply. Here's how.

  1. In Xfinity Email, click the Gear icon on the top right of the navigation bar and click Email Settings.
  2. Under Mail, click Auto Reply.
  3. Check the box to turn on Auto Reply and enter the message you want.
  4. The setting saves automatically.
 

 

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user_57h7p3

Visitor

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3 Messages

Thanks so much for your kind and quick response. I've executed the steps you mention above repeatedly, but when I test it, I (nor my friends who have tested it for me) are receiving the auto reply. Can you help?

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28 days ago

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XfinityJon

Official Employee

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216 Messages

No problem! I am more than happy to assist, and thank you for confirming those steps have been taken. 🙂 In order for me to troubleshoot this further I will need some additional information. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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user_57h7p3

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3 Messages

Just sent a DM per your instructions above. Thank you!

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28 days ago

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Again

Expert

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31.7K Messages

@user_57h7p3​ 

After you set up your Autoreply, are you logging out of email or checking it while you're logged in?  If the latter, try logging out.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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28 days ago

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