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user_8pleaa
1st Topic

Visitor

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3 Messages

Saturday, July 5th, 2025 3:43 PM

Auto pay payment edit not working

I've been trying to change my payment credit card for over a week. I keep getting this message:

ERROR

Sorry, this isn’t working right now

Please return to My Account Overview while we resolve the issue.

Back to My Account

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Updated 

5 hours ago

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EG

Expert

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111.5K Messages

22 hours ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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user_8pleaa

Visitor

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3 Messages

I tried both. Got same error message

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5 hours ago

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XfinityShawn

Official Employee

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1.7K Messages

22 hours ago

 

user_8pleaa Are you trying to update your payment method online or through our Xfinity app? I would try those options if you only tried one. 

 

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user_8pleaa

Visitor

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3 Messages

I ttied both. Got the same error message

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5 hours ago

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XfinityPeterH

Official Employee

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2K Messages

 

user_8pleaa Thanks for letting us know. I would reach out to our Billing Department so an agent can be able to help you. Please call our billing team at 1-800-XFINITY. 

 

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5 hours ago

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