At this point either the system is broken or they are lying

I've about 10 conversations with customer service over the past week and 100% of promises and commitments were not kept. I had 5 missed appointments by technicians that were scheduled through the customer service chat. I have not had an explanation. I requested a supervisor call me three times and despite being told I'd be called around specific times no one ever called me. I was told I'd get a $20 credit for all my trouble and I was just charged the full amount for the month.

Someone fix this and make it right because I've lost hours upon hours due to the 100% failure rate of Xfinity.

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XfinityAmandaB

Official Employee

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2.5K Messages

28 days ago

user_3zy25i Thank you so much for reaching out for help with these appointments and the adjustment you were offered. Missed appointments are not what any customer should expect, and I would be more than happy to look into what is going on with them so we can make sure we get that tech out for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_tudscr

Visitor

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1 Message

28 days ago

I'm dealing with the same thing. Keep having appointments scheduled through the live chat and 'confirmed' by the Agents, only to find out that nothing was actually scheduled.

No explanation from the folks I've talked with, and I'm now I'm stuck waiting until I get back from a work trip to get the wifi installed. I've spent exorbitant amounts of money on data at this point, and god knows how much time trying to get past the chatbots.

I wish you luck getting it resolved; hopefully, we'll catch a break <3

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XfinityJustinM

Official Employee

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262 Messages

Hi @user_tudscr , it sounds like you have been through quite the workout to get up and rolling. This is certainly not the experience that we want you to have, and our team is here to make sure things go much more smoothly going forward. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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28 days ago

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Customer Service

user_3zy25i

At this point either the system is broken or they are lying

XfinityAmandaB

user_tudscr

XfinityJustinM

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