Visitor
•
1 Message
At Risk of Losing Job Due to Failed Outage Repair
I lost phone and internet due to an outage on Friday 12/19/25 at 3:24pm and was notified on today 12/21/25 at 7:30pm that the outage has been resolved. However, on my end I still have no phone or internet connection. I tried troubleshooting, resetting, the whole works with the useless AI, and nothing. I have a fractured leg and can’t walk, so I have to work from home on a secure internet. If I can’t work from home, I am at risk of losing my job all because of Xfinity’s incompetence. Can someone PLEASE HELP ME??? Or at least allow me to have a technician arrive this week. I don’t want to lose my job because Xfinity can’t fix outages without messing up.
I’m being denied reliable access to 911 and filing an FCC complaint.
Accepted Solution
XfinityChristy
Official Employee
•
2.6K Messages
2 hours ago
@user_ofpzt4 Your account is updated and everything is good. Thank you for working with us to get this issue resolved. Our team is here 7 days a week if you have any other concerns. To get started you will need to create a new post. Merry Christmas and I hope you get to create lots of wonderful memories in 2026.
0
0
EG
Expert
•
115K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJanelle
Official Employee
•
2K Messages
5 hours ago
Hi @user_ofpzt4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you reaching out about your internet connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0