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Friday, August 9th, 2024 8:07 PM

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Assistant ask for billing information for iPad promo legit or not

Asked for new billing information for iPad line. Is this real or scam 

Official Employee

 • 

3.1K Messages

10 months ago

Hey there, user_od0hhj thanks for reaching out through Xfinity Forums. We would be happy to help you with your iPad purchase on this platform to ensure we get this set up for you if you need assistance. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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