1 Message
Asking for SSN???
I messaged about fixing my internet connection and the representative tried to sign me up for a promotion. They said the total bill would be $33 a month. I asked to see the fine print and they sent me a form asking for my SSN. They then asked for my phone’s IMEI. I asked why they needed that and they said because the promotion is only for phone and internet together, and also the total bill would actually be $78. Disappointingly dishonest. I should not have to give my SSN to view the details on a promotion.
Additionally, they did not address my primary concern which was that my internet is not working. They said there’s an outage in the area, but when I said that nobody else in my building is having issues they did not look into it further and continued to blame the outage.
XfinityJamesC
Official Employee
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2.1K Messages
2 years ago
Greetings, @user_ab84e2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you had such a poor experience when you called in about your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_bo0cbu
3 Messages
1 year ago
SO what is this thing they are trying to set up for me. Something about 2 numbers on the same phone, would reduce my bill by $30 were going to send me $100 gift card. Gulzar seemed to really want me to fill out that form with my SSN and DOB.
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