Skip to main content
user_6whv38
1st Topic

Visitor

 • 

2 Messages

Tuesday, June 16th, 2026 1:10 PM

“As soon as possible” Outage Restoration

There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a restoration, the time estimate switched to “as soon as possible”. It’s Tuesday, I still have no internet, and the time estimate still says “as soon as possible”. What does this mean? Is there an actual time estimate? Why can’t I get any information from the customer service line? 

Question

 • 

Updated 

3 hours ago

79

3

0

Oldest First
Selected Oldest First
EG

Expert

 • 

119.1K Messages

21 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityJanelle

Official Employee

 • 

2.3K Messages

21 days ago

Hey @user_6whv38 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service interruption. Service interruptions when severe weather is involved can take time to repair and get back online. The most up-to-date information is provided in the Xfinity app or by visitingCheck for a service outage.

3

0

user_6whv38

Visitor

 • 

2 Messages

I understand that it takes time, but the app is giving no information other than “as soon as possible” and “a technician is on the way”. But it’s said that for the past 3 days. I’d like an actual estimate since there are times I need to work from home.

Like

Reply

21 days ago

0

XfinityJanelle

Official Employee

 • 

2.3K Messages

@user_6whv38  We are happy to take a look further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

21 days ago

0

XfinitySeth

Official Employee

 • 

1.3K Messages

Hello user_lpq2ns! If you're needing help with your account in any way, you're in the right place. To get started, find the most appropriate public board for your question type and post it there. If needed, we will invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need.

 

Like

Reply

3 hours ago

0

user_6ahs3u

Visitor

 • 

1 Message

4 hours ago

Going through this right now we had a thunderstorm yesterday and our internet went out in the morning, it said it would be fixed that same day and the time kept getting pushed back today i woke up to no internet and it gave me another estimated time but now it says “as soon as possible”. How long did it take for them to fix you internet ? I keep trying to reach an agent but no luck.

1

0

XfinityShawn

Official Employee

 • 

2.5K Messages

@user_6ahs3u If you still see a service interruption message from the Xfinity app, then more time is needed for our repair teams. The time/update you see is the same one a phone agent, and my team will see as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here