Visitor
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1 Message
“As soon as possible” Outage Restoration
There was a short but powerful storm where I live on Friday night - power and internet was knocked out. Power was restored on Saturday evening and I saw an Xfinity truck outside my home on Sunday morning. According to the app, internet was supposed to be restored on Sunday at noon. But instead of a restoration, the time estimate switched to “as soon as possible”. It’s Tuesday, I still have no internet, and the time estimate still says “as soon as possible”. What does this mean? Is there an actual time estimate? Why can’t I get any information from the customer service line?
EG
Expert
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118.5K Messages
51 minutes ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.2K Messages
20 minutes ago
Hey @user_6whv38 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the service interruption. Service interruptions when severe weather is involved can take time to repair and get back online. The most up-to-date information is provided in the Xfinity app or by visitingCheck for a service outage.
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