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user_eyl9ua
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10/29/2026 8:44 PM

Arrival of Devices

I just signed up for a plan today that said would be delivered same day if I ordered before 3pm. I got my order confirmation at 8:50 AM today and was under the impression that it was being prepared for delivery right there, I haven’t heard anything back yet as it’s now 1:40pm and only want an update with where it’s at in your process.  Thank you

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11 hours ago

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EG

Expert

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122.6K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJeniece

Official Employee

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4.5K Messages

11 hours ago

Hey there, @user_eyl9ua, thanks for reaching out through Xfinity Forums regarding your new plan. I would be happy to check the status of the devices being delivered. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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