2 Messages
Arris XG1v4
Hello,
I need to upgrade one of my boxes. I recently bought a 4k TV and would like the XG1v4. The local store did not have any. Please help!
2 Messages
Hello,
I need to upgrade one of my boxes. I recently bought a 4k TV and would like the XG1v4. The local store did not have any. Please help!
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
You will need to contact the Customer Service forum here in order to have them order one for you.
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EG
Expert
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113.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.4K Messages
2 years ago
Hi @user_xms5vt! Thanks for taking the time to reach out on our Forums. We appreciate you being a customer and congrats on the new 4k TV. I definitely understand wanting to upgrade to our 4K DVR, I did so recently myself. Your picture quality is going to be awesome! My favorite part about using the 4K DVR is that you can use your X1 Voice Remote to say '4K' or search '4K'. Doing so will direct you to the X1 landing page that displays all 4K viewing options, 4K Tips to get the best experience, and so much more.
My team can absolutely assist you with shipping one out! I see you already sent us a Direct Message:
Please note that sending unsolicited Direct Messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you in that direct message.
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