Area interruption or just my home

My problem is similar, but I actually have an outage. However, the outage map is worthless, because it only shows me my own home and does not tell me if this is a large outage with multiple customers down, or if it’s just me, and to your point when I try to call the Xfinity number they tell me there’s a known outage and I can’t speak with anyone. Classic horrible customer service exhibited by Xfinity. If you’re not going to speak with your customers, at least have an outage map that shows an accurate picture of what is going on in your area. Same old <EDIT: language>.