New Poster
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4 Messages
Area interruption or just my home
My problem is similar, but I actually have an outage. However, the outage map is worthless, because it only shows me my own home and does not tell me if this is a large outage with multiple customers down, or if it’s just me, and to your point when I try to call the Xfinity number they tell me there’s a known outage and I can’t speak with anyone. Classic horrible customer service exhibited by Xfinity. If you’re not going to speak with your customers, at least have an outage map that shows an accurate picture of what is going on in your area. Same old <EDIT: language>.
XfinityLinda
Official Employee
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1.3K Messages
5 months ago
Thank you for connecting with us about your service interruption, @RS-mini. We apologize for your experience. We are happy to assist with this. If you would please send us a Direct Message with your full name and address, we would gladly provide more information on the area issue. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_y3fjlp
1 Message
5 months ago
I believe all xfinity customers are down.
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America_One
2 Messages
3 days ago
Same problem here and this type of answer from Xfinity is unacceptable, let alone blockading users from speech to access their customer representatives while its happening.
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