RS-mini's profile

New Poster

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4 Messages

Monday, June 24th, 2024 1:16 AM

Area interruption or just my home

My problem is similar, but I actually have an outage. However, the outage map is worthless, because it only shows me my own home and does not tell me if this is a large outage with multiple customers down, or if it’s just me, and to your point when I try to call the Xfinity number they tell me there’s a known outage and I can’t speak with anyone. Classic horrible customer service exhibited by Xfinity. If you’re not going to speak with your customers, at least have an outage map that shows an accurate picture of what is going on in your area. Same old <EDIT: language>.

This post was created from this comment on different post

Official Employee

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1.3K Messages

5 months ago

Thank you for connecting with us about your service interruption, @RS-mini. We apologize for your experience. We are happy to assist with this. If you would please send us a Direct Message with your full name and address, we would gladly provide more information on the area issue. We look forward to your message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

 

1 Message

5 months ago

I believe all xfinity customers are down.

New Poster

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4 Messages

Thank you for that information. Have you heard anything about when it will be restored? The online tool still says it would’ve been restored 15 minutes ago, and one time when I called in it said it wouldn’t be until 9 PM tomorrow evening, and now, when I called him again more recently, it says, soon. Ugh!

New Poster

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4 Messages

Also, when you said “all” xfinity customers are down, do you mean systemwide?

2 Messages

3 days ago

Same problem here and this type of answer from Xfinity is unacceptable, let alone blockading users from speech to access their customer representatives while its happening.

Official Employee

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2.4K Messages

Thanks for reaching out America_One. We definitely want to get to the bottom of the issues you are having with your services, and we are a team of live agents on this platform to help! If you can please send us a Direct Message we can take a look at your account specifically.

 

I would also recommend using our Xfinity App for information regarding service interruptions as well as our Xfinity Website at https://xfinity.com/status.

 

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